Privacy Policy

This privacy policy governs the manner in which Transcend  Strategy Group collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.transcendgroup.consulting website (“Site”). This privacy policy applies to the Site and all products and services offered by Transcend Strategy Group.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, respond to a survey, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address and/or phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site-related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name and the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance Users’ experience. Users’ web browsers place cookies on their hard drives for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert Users when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

RP’s research department may collect and use Users’ personal information for the following purposes:

  • To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize User experience
    We may use information in the aggregate to understand how our Users, as a group, use the services and resources provided on our Site.
  • To improve our Site
    We may use feedback you provide to improve our products and services.
  • To run a promotion, contest, survey or other Site feature
    We may send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails

We may use the email addresses to respond to inquiries, questions, and/or other requests. If Users decide to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time Users would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email, or Users may contact us via our Site.

Marketing Automation

We may use third-party Service Providers to automate marketing actions in an attempt to nurture visitors with personalized and useful content based on visitor interactions with our website and past emails. You may request that we cease using your information for marketing purposes emailing us at info@transcendgroup.consulting or by writing to Transcend Strategy Group 1500 Timberwolf Drive Holland, OH 43528.  Current third-party Service Providers include Newfangled, Act-On Software, LogMeIn (GoTo Webinar), and Salesforce.  Details as to how those third-party Service Providers handle information is below and subject to the Privacy Policies for those companies.

Newfangled
Here are some prospect activities gathered and tracked by Newfangled:

  • Form submissions, including progressive profile fields
  • Web sessions & pages visited
  • Web activity, such as content downloaded

For more information on the privacy practices of Newfangled, please visit the Newfangled Privacy Terms web page: https://marketing.newfangled.com/acton/media/3727/privacy-notice

 

Act-On Software
Here are some prospect activities tracked by Act-On:

  • Email open rate
  • Email click-through rate
  • Web sessions and pages visited
  • Web activity, such as content downloaded

You can opt-out of having made your activity on the Site available to Act-On by instructing your browser to refuse all cookies, and by not providing us with any personal information via the Site.

Your personal data is only shared with Act-On if you provide it to us and agree to the terms defined in this Notice. Since we never collect it, no Sensitive Personal Data is ever shared with Act-On.  In addition, where required by law, we will only use Act-On to contact you via automated email if you have explicitly given us your permission to do so.

For more information on the privacy practices of Act-On, please visit the Act-On Privacy Terms web page: https://www.act-on.com/privacy-policy/

Act-On Software (and its UK subsidiary company Actonsoftware Limited) complies with the EU-U.S. Privacy Shield Framework.  Details of this certification can be seen here.

Webinars
We may use third-party Service Providers to share audio, documents and applications with registered webinar attendees.

LogMeIn (GoTo Webinar)
Here are some of the ways GoToWebinar is used:

  • Register visitors
  • Sending marketing communications
  • Host webinars

We only share your Personal Data with LogMeIn if you have explicitly registered to attend a webinar.  In this case, your Personal Data will be shared with LogMeIn in order to fulfill the service of providing you with access to the Webinar. LogMeIn may send you emails in the fulfillment of this service. Since we never collect it, no Sensitive Personal Data is ever shared with LogMeIn.

For more information on the privacy practices of LogMeIn, please visit the LogMeIn Privacy Terms web page: https://www.logmeininc.com/legal/privacy

LogMeIn complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. Details of this certification can be seen here.

CRM

We may use third-party Service Providers to manage our business development efforts.

Salesforce

Salesforce is used to store prospect and customer data for use by our sales team in managing new business opportunities and current client relationships.  Your personal data is only shared with Salesforce if you provide it to us, and agree to the terms defined in this Notice. Since we never collect it, no Sensitive Personal Data is ever shared with Salesforce.

For more information on the privacy practices of Salesforce, please visit the Salesforce Privacy Terms web page: https://www.salesforce.com/company/privacy/

Salesforce has certified certain of their services, for which they act as a data processor, under the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. Details of this certification can be seen here.

How we protect your information

We adopt data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of Users’ personal information, username, password, transaction information and data stored on our Site.

The safety and security of your information also depends on you.  We ask you not to share your passwords with anyone.

Unfortunately, the transmission of information via the internet is not completely secure.  Although we do our best to protect your information, we cannot guarantee the security of your information transmitted to our Site.  Any transmission of information is at your own risk.  We are not responsible for circumvention of any privacy settings or security measures contained on the Site.

Sharing your personal information

We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and Users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as distributing newsletters or surveys. We may share Users’ information with these third parties for those limited purposes provided that Users have given us permission.

Changes to this privacy policy

Transcend Strategy Group may use discretion in updating this privacy policy at any time. When we do, we will send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. Users acknowledge and agree that it is the User’s responsibility to review this privacy policy periodically and become aware of modifications.

Acceptance of these terms

By using this Site, Users signify acceptance of this policy. If you do not agree to this policy, please do not use our Site. Users’ continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site or your dealings with this site, please contact us at:
Transcend Strategy Group
www.r-p.com
info@r-p.com

This document was last updated on March 25, 2019

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