Home care consulting services that deliver outstanding ROI.
Better patient experience. Better team performance.
We help you make the most of every patient interaction.
Transcend Strategy Group has a deep understanding of what patients and families value from home-based care providers. We have surveyed more than 17,000 family healthcare decision makers. Through our proprietary data, we can help you tap into what consumers are looking for in preferred care providers.
We combine our knowledge of home-based care with expertise in continuous quality improvement and measurement from the manufacturing sector to help you carry those values through the entire patient experience. The result is stronger HH/CAHPS scores and a culture built on continuous improvement.
Fuel to reach your goals
Providing an exceptional patient experience is the heartbeat of what you do. It builds referrer loyalty, improves patient survey scores, attracts payer opportunities, and continues to be a growing component of reimbursement models.
Healthcare referrers are being increasingly evaluated from the patient’s perspective on criteria such as pain management and transition of care, which can impact reimbursement. The smoother you can help make that transition while providing quality care, the more you will be valued by referrers and patients alike. Transcend Strategy Group has helped our clients demonstrate and communicate that value to referrers.
Improving the patient experience
Are you maximizing every touchpoint of your care process to elevate what each patient is experiencing? How you treat those in your care – as a patient and as a person – depends on a skillful blend of your operations, your culture and your communications. Transcend Strategy Group offers a proprietary tool to help evaluate and enhance the patient experience at every step. Contact Jon Marker, our business development manager, to learn more.
You’re challenged to not only constantly improve the measurable quality of your care, but to make those improvements connect with patients in areas where they will evaluate your performance – and affect your reimbursement. Transcend Strategy Group can help you assess, enhance and communicate the quality of your care in ways to help improve CAHPS scores and other important metrics.
A proven approach nationwide
Working with more than 40 home-based care organizations, Transcend has refined our approach through two decades of crafting hospice marketing strategies, home healthcare marketing strategies, internal communications plans and recruitment campaigns. We help multiply census, length of service and revenue for our clients.
Clients by State
Hospice of the Valley
Pikes Peak Hospice
Hospice by the Sea
Northern Illinois Hospice
Center for Hospice Care
Guardian Angel Hospice
Hospice of Calumet Area
Bluegrass Care Navigators
Hospice of Michigan
Wings of Hope Hospice
Kansas City Hospice
Chautauqua Hospice & Palliative Care
Hospice & Palliative Care of Greensboro
Lower Cape Fear Hospice
North Carolina Five Coalition
Hospice of Northwest Ohio
Hospice of the Western Reserve
Hospice of Medina County
Willamette Valley Hospice
Community Hospice of Texas
Hospice of Austin
Hospice of the Piedmont
National Hospice and Palliative Care Org.
Hospice of the Panhandle